Orders are processed on business days, Monday to Friday, excluding bank holidays. Order cut-off time is 2.30pm for dispatch on same day. Orders placed over the weekend are processed the following working day.

Once you complete checkout you'll see an order confirmation on screen, and we'll send you a confirmation email with your order number and details shortly after.

If your order hasn't been dispatched yet, please contact us as soon as possible quoting your order number and we'll do our best to amend or cancel it. Once an order has been dispatched, we're unable to make changes — you're welcome to return it to us under our Returns Policy instead (see the Returns tab above).

No — you can check out as a guest. Creating an account simply makes it easier to track orders and view your order history.

No, website only, you're welcome to call us on 01253 295559 (ext. 113) and one of our team can help place your order.

We ship all UK orders via Royal Mail. Delivery is free on orders over £29.99, and £2.99 on orders under £29.99. Shipping charges are also confirmed at checkout.

At the moment we only ship to addresses within the United Kingdom.

You'll receive a shipment confirmation email with your tracking number as soon as your order is dispatched. Please allow up to 48 hours for the tracking number to become active.

Royal Mail aim to deliver within a few working days of dispatch, though this can occasionally take longer during busy periods. If there's likely to be a significant delay with your order, we'll let you know by email or phone.

We're sorry to hear that. Please contact us as soon as possible, ideally with photos if the item arrived damaged, and we'll sort this out for you.

We offer a 30-day return policy — you have 30 days after receiving your item to request a return. To be eligible, items must be unworn/unused, in their original condition and packaging, with proof of purchase.

Click the link Returns Page to request a return. We'll confirm the details and the address to send your item back to. Please don't send items back to us without requesting a return first, as these won't be accepted. There also is a link at the bottom of all pages.

Gift cards, and personalised or custom-made items can't be returned. Please get in touch if you're unsure whether your item is eligible.

Once your return is received and inspected, we'll let you know if it's been approved. Approved refunds are issued to your original payment method within 10 business days. If it's been longer than 15 business days since approval, please contact us.

No. As we don't ship to the EU at the moment, this does not apply.

Please inspect your order as soon as it arrives and contact us immediately if there's a problem, so we can put it right.

Paypal, Klarna, Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay and Shop Pay via our secure checkout.

Yes. All payments are processed through our secure, encrypted checkout — we never see or store your full card details.

Your card is charged at the time you complete your order at checkout.

This is usually something your card issuer can help with directly. If you're not sure whether the issue is on our end, please contact us and we'll help you figure it out.

Yes, our jewellery is genuine 925 Sterling Silver. Items weighing 7.78 grams or more are hallmarked as required by UK law.

Keep it dry, avoid contact with perfumes, lotions and chemicals, and store it somewhere safe when not being worn. A soft polishing cloth is the easiest way to keep it looking its best. >Click the link

Yes, all orders are presented in our bespoke box and suitable for gifting.

Yes, creating an account is completely free.

You'll be able to track current and past orders, save your delivery details for faster checkout, and manage your newsletter preferences.

On the login page, select "Forgot password" and follow the instructions sent to your email to reset it.

No, you can always check out as a guest — you'll still receive order and delivery confirmation emails either way.

Email us at sales@justsilverjewellery.co.uk, call us on 01253 295559 (ext. 113), or use our contact form.

Office Hours are Mon-Fri 9.30am til 5.00pm

We're based in Blackpool, Lancashire, United Kingdom.

We aim to reply to all emails and enquiries within 1–2 working days.

We're a UK-based sterling silver jewellery specialist, focused on offering genuine, hallmarked 925 silver pieces at fair prices, backed by friendly UK-based customer service.

Yes, Just Silver Jewellery is operated by Money Traders (NS) Ltd, based in Blackpool, Lancashire, United Kingdom. Company No. 09256578

Yes — subscribers are the first to hear about new arrivals, get access to exclusive offers, and receive the odd care tip or styling idea.

Simply click the unsubscribe link at the bottom of any newsletter email, or contact us and we'll remove you manually.