Refund policy

 

Returns and refunds

Last updated: 9 October 2026

If you are not completely happy with your order, you can return it. You have 30 days from the day your order is delivered, and we cover the return postage.

Your right to cancel

Under the Consumer Contracts Regulations you can cancel your order for any reason within 14 days of receiving it. Our 30-day returns policy gives you longer than the law requires, and it does not affect your legal rights.

What can be returned

To be eligible for a return, your item must be:

  • unworn and unused, and in the same condition you received it;
  • in its original packaging, including the gift box;
  • complete, with all parts included (for example both pieces of a chain and bracelet set); and
  • accompanied by proof of purchase, such as your order confirmation email.

Gift cards and personalised or custom-made items cannot be returned. If you are not sure whether your item is eligible, please ask us.

How to return an item

  1. Go to our Returns Portal at justsilverjewellery.co.uk/apps/parcelpanel-returns and enter your order number and the email address you used to order. There is also a link at the bottom of every page.
  2. Choose the item or items you are sending back and tell us why.
  3. We will confirm your return and tell you how to send it back free of charge.
  4. Pack the item securely in its original packaging and post it to the address we give you.

Please do not post anything back before you have requested a return, as we cannot accept returns we do not know about. If you cannot use the portal, email sales@justsilverjewellery.co.uk with your order number and we will help.

Returns are sent to: Returns Department, JSJ, First Floor Offices, Money Traders Building, 22-26 Dickson Road, Blackpool, Lancashire, FY1 2AE.

Return postage

Returns are free. We will either give you a prepaid return label or refund the cost of posting the item back. Please keep your proof of postage until your refund has been confirmed.

Refunds

When your return arrives we inspect it and email you to let you know whether the refund has been approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little longer to show the refund on your statement. If it has been more than 15 business days since we approved your return, please contact us.

We refund the price you paid for the item and the standard delivery charge you paid when you ordered. If you chose a faster or more expensive delivery option than our standard one, we refund the cost of the standard option.

If an item has been worn or damaged, or has been handled in a way that would not be allowed in a shop, we may reduce your refund to reflect the loss in value. We will tell you if this applies.

Exchanges

If you would like a different length, size or style, contact us within 30 days of delivery and we will arrange the exchange, subject to stock. The quickest way is often to return your item and place a new order for the one you want.

Chain and bracelet sets

Matching sets are sold as one product. To return only part of a set, please contact us first, because the set price may be adjusted.

Faulty, damaged or wrong items

Please check your order as soon as it arrives. If something is faulty, damaged or not what you ordered, contact us straight away, ideally with a photo, and we will put it right with a replacement or a full refund. We pay the return postage for faulty, damaged or incorrect items. This does not affect your statutory rights under the Consumer Rights Act 2015.

Contact us

Email: sales@justsilverjewellery.co.uk
Phone: 01253 295559 (ext. 113)
Office hours: Monday to Friday, 9.30am to 5.00pm

Just Silver Jewellery is operated by Money Traders (NS) Ltd, Company No. 09256578, First Floor Offices, Money Traders Building, 22-26 Dickson Road, Blackpool FY1 2AE.