Refund policy

Refunds Policy

your additional rights to return products purchased in-store and online

    • When does the refund policy apply online? 
      • We offer a 30-day right to a refund or exchange (subject to availability) on our products (excluding gift vouchers/gift cards*) ordered online, provided that:
      • The product is returned within 30 days of delivery.
      • You have a valid proof of purchase (which can include any of the following documents):
        • Online Despatch note.
        • Bank/Card record.
      • The product is returned in its original condition (unopened and unused). Please note that hardware or accessories purchased online may be opened for the purpose of inspection (but not used);
      • The product is in its original packaging and is sealed.
      • The product and/or digital content has not become mixed inseparably with other items after their purchase;
      • The product is complete and contains all component parts as purchased. Items purchased as part of a combined product (for example, a combined jewellery and gift box product) can only be returned if all items in the combined product are returned together;
      • The product is resellable;
      • Products bought as part of bundle deals (including 3 for 2) if returned separately, will result in the full price being charged for other items in the special offer. Your refund will be adjusted accordingly.
      • The customer is the original purchaser of the product.
      • In our reasonable opinion, you have not behaved fraudulently nor are you engaging in any fraudulent activity.
    • The refund policy will not affect your legal rights. 
      • Please note that for the purposes of orders placed online, our refund policy is in addition to your legal 14-day right to change your mind and will not affect your legal rights.
    • How to return your product under the returns policy? 
      • Items purchased in-store must be returned to a store. Items purchased online must be returned to us at the address below. Please remember to obtain proof of postage from the Post Office.
      • Submit a return request

        Click the profile icon in the store's menu, or go to the refund policy or returns page, and then request a return.

        1. Sign in to your account:
          1. In the "Email" field, enter your email address, and then click "Continue".
          2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
          3. Go back to the online store, and then enter a six-digit verification code.
        2. Click "Request return" for the order that you want to submit the return for.
        3. If your order has more than one item, then select the items that you want to return.
        4. Select a return reason and add a note for the store.
        5. Click "Request return".

         

      • After the product is returned, you receive a refund.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@justsilverjewellery.co.uk. Please note that returns will need to be sent to the following address:

Returns Department

Just Silver Jewellery

First Floor Offices

Money Traders Building

22-26 Dickson Road,

Blackpool,

Lancashire,

FY1 2AE

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@justsilverjewellery.co.uk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@justsilverjewellery.co.uk.


Please include a cover note with the following information:

  1. Your order number
  2. Reason for return
  3. Whether you would like a refund or exchange
  • Collection of personal data for fraud prevention. When returning your product to a store we require certain personal information in order to process your return in accordance with the returns policy. All information is collected and processed in accordance with our Privacy Policy link available on our website.
  • Who will pay the costs of return?
    • We will pay the costs of return:
      • if the products are faulty or misdescribed, or
      • if you are ending the contract because we have told you of an upcoming change to the terms of the product, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
      • In all other circumstances (including where you are exercising your right to change your mind), you must pay the costs of return.
  • How we will refund your Online purchase.
    • We will refund you the price you paid for the products (including any applicable outward delivery costs) by the method you used for payment. However, we may make deductions from the price, as described below. This is for Online purchases only.
  • Deductions from refunds from Online purchases if you are relying on our returns policy:
    • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products if this has been caused by your handling them in a way which would not be permitted in a shop.
    • We may reduce your refund of the price (excluding delivery costs) where you fail to return each component part (cables, memory sticks, etc.) and to take into account the reduction in value caused by any damage or missing components.
    • We may reduce your refund of the price (excluding delivery costs) if you wish to return a product purchased in a discounted or promotional offer or as part of a combined product (for example, a combined jewellery and box product). If not all the items are returned, the refund will be adjusted accordingly. To partially cancel your order for a combined product, you will need to contact our Customer Services team.
    • If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
    • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 2-3 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
  • When will your refund for an Online purchase be made? 
    • Your refund will be made:
    • Immediately when returned in-store  (however, please allow up to 5 working days for this to be processed)
    • within 7 days of receiving the product when returned to our refund department.