Returning Items

Returns & Refunds

Not quite right? You can return any unworn item within 30 days of receiving it, and return postage is on us.

How to return an item

1. Go to our Returns Portal and enter your order number and email address.
2. Choose the item you're sending back and tell us why.
3. We'll confirm your return and explain how to send it back free of charge.
4. Pack it securely and send it back. Return postage is free.

Please don't post anything back before requesting a return, as we can't accept returns we don't know about.

What can be returned

Items must be unworn and unused, in their original condition and packaging, with proof of purchase. Gift cards and personalised or custom-made items can't be returned. Not sure? Just ask.

Refunds

We inspect every return when it arrives and email you to let you know it's been approved. Approved refunds go back to your original payment method within 10 business days. If it's been longer than 15 business days since approval, please contact us.

Faulty or wrong items

If something arrives damaged, faulty or isn't what you ordered, contact us as soon as possible, ideally with a photo. We'll put it right with a replacement or a full refund, and your statutory rights are not affected.

Questions?

Email sales@justsilverjewellery.co.uk or call 01253 295559 (ext. 113), Monday to Friday, 9.30am to 5pm.